Return and exchange of goods

 

Returning a defective item, the cost of return is borne by the Seller.

All goods sold by grappling.Shop are new, stored in quality storage facilities. However, a product shall not be of poor quality if minor damage to the packaging or transport can be observed on it.

Notify immediately by e-mail about received low-quality goods. email grapplingshop8@gmail.com. Please provide evidence in photo or video format and attach a request to replace the defective item.

If low-quality goods are returned (eg shredded fabric, etc.), the shipping costs are paid by the Seller.

If quality goods are returned, shipping costs are paid by the buyer. Upon receipt of the returned goods, the Seller will bt informedby a separate e-mail. and, as provided for in the European Union’s e-mail laws governing trade, will return the money to the Buyer to the specified account or replace the goods with another.

In case the Buyer's shipment was subject to a transportation fee, the delivery costs will not be refunded.

The returned goods must be in the original neat packaging, undamaged by the buyer, without losing the appearance of the goods (undamaged labels, peeled protective films, etc. (this item does not apply in case of return of defective goods), necessarily the same set as received approval.

The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure of return of goods established in this Article.

Inform the Seller about the return of the goods immediately by e-mail. E-mail grapplingshop8@gmail.com in the Subject line of the letter, indicating the VAT invoice number of your purchase of goods and the note "Returned goods". Indicate the name of the product in the letter and briefly describe the reason for returning the product

 If the item is exchanged, shipping costs for a replacement item are also non-refundable, but we ship the item you are replacing the old one to for FREE.

The returned goods must be in the original neat packaging, undamaged by the buyer, without losing the appearance of the goods ((undamaged labels, peeled protective films, etc. (this item does not apply in case of return of defective goods)), necessarily the same set as received approval.

Inform the Seller about the change of goods immediately by e-mail. E-mail grapplingshop8@gmail.com in the Subject line of the letter, indicating the VAT invoice number of your purchase of goods and the note "Replaceable goods". In the letter, indicate the name of the product and briefly describe the reason for changing the product and write what you want to change - the actual characteristics of the product.